Terms & Conditions

These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). We are pressed for time a company registered in England and Wales under number 00000000 whose registered office is at Rogues Hill, Penshurst, Tonbridge TN11 8BG (the Supplier or us or we).

These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services from the Website and our App if you are eligible to enter into a contract and are at least 18 years old.

The Terms restrict our liability to you in certain circumstances.

Contract means the legally-binding agreement between you and us for the supply of the Services;

An event outside our Control any occurrence or circumstances over which we have no control including the unavailability of any service, provider or key materials without which we are unable to provide the services;

Goods mean any goods that we supply to you with the Services, of the number and description as set out in the Order;

Item any garment or article collected from you in connection with an order;

Order means the Customer's order for the Services submitted on the Application;

Services mean the personal dry cleaning or laundry services collected from and delivered to your nominated address;

Service Providers any third party we contract with in order to assist us in providing and fulfilling the laundry services;

Terms mean these Terms and Conditions as amended from time to time;

We/Our/Us means pressedfortime a company registered in England and Wales under number 09143915 with registered office at Rogues Hill, Penshurst, Tonbridge TN11 8BG

Website means our website www.pressedfortime.net on which the Services are advertised.

When placing an order with us, please ensure that you have checked the details of your requirement before submitting it. We will not be liable to you for errors or omissions you make. Each item needs to be correctly identified. If you have made a mistake, please contact us immediately so we may rectify this for you. A contract is only formed between us once we have sent you an Order acceptance. This email will include your billing information.

Each order will be assigned an order number. This order number needs to be quoted in all correspondence and contact with us.

All Services which appear on the Application are subject to availability. If we are unable to fulfil your order, we will notify you in writing as soon as practicable.

Changes can be made to an order 4 hours prior to collection or delivery time as set out in the order acceptance. Changes can be made by contacting our Customer Care at iron@pressedfortime.net

We may make changes to your order as an alternative to cancellation at our discretion but with your consent.

Any changes to your order will be confirmed in writing by email.

You have a right to cancel your order only under the following circumstances:

Up to four hours prior to collection or delivery time as set out in the order acceptance email

After we have collected your items if we have been affected by an event outside of our control by contacting our customer care at iron@pressedfortime.net

You agree that once your items have been collected from you, that rights of cancellation have expired and will be lost. We reserve the right to charge you for orders cancelled in breach of this Clause.

We may cancel your order and subsequently the contract formed between us under the following circumstances:

As a result of an event outside of our control;

If you fail to make the items available for collection as agreed within the order confirmation

If we consider any item not to correspond with the order placed and accepted, is damaged, contains

No item description or cleaning instructions or does not fall within the specified items which we accept.

If we cancel your order, we will notify you in writing by email as quickly as practicable;

You will not incur any charges for cleaning already carried out;

We will ensure items are delivered back to you at the original delivery time or as soon as reasonably practicable.

You must co-operate with us in all matters relating to the Services, provide us with all information required to perform the Services.

Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

We will endeavour to collect and deliver cleaned items to you at the times specified in the order acceptance. However, we do not guarantee to do so. Any delay in our performance of collection and delivery will be communicated to you as quickly as possible by email.

If you are unavailable to accept delivery of items, we will contact you to rearrange a suitable time.

When re-delivery is attempted and you are not available at the designated time, we apply a re-delivery charge of £5 for each redelivery attempt. We will endeavour to agree a mutually agreeable re-delivery time with you.

In cases where delivery is urgent, it is the customer’s responsibility to arrange collection from us with a courier at our facility.

Failure to accept delivery of items after 90 days from the date of order acceptance will cancel the contract between us and we may dispose of the item or donate it to an accredited charity of our choice.

You may give us permission, in writing, to leave an item in a specified secure location without providing us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we will not be liable to you under any circumstances for damage, theft or loss or items delivered under this clause.

We only offer 24-hour service in certain locations and may be affected by items and services selected.

All our work is conducted in line with good industry standards, reasonable skill and care.

We will not be held liable for any delay or non-performance of services where it is shown you have failed to provide us with accurate information at the time of order placement. We cannot accept an order that has an incomplete or inaccurate address or if you fail to accept delivery of items as specified in your order.

We will contact you in the event the item sent to us is of a higher risk of damage including but not limited to:

• Items requiring special treatments or instructions for cleaning

• Items where there are no cleaning guidelines present

• Items which are damaged or stained

• Items containing extraneous or hazardous materials, including pins, jewellery, coins, pens, etc.

We provide the services to you at our discretion and we may, with your consent, agree to provide the services regardless of the risk of damage.

Wash and Fold Orders

Please ensure to thoroughly check all the garments for hazardous items, e.g. coins, pens, keys, etc. as we accept no responsibility for any items lost or damaged as a result of the cleaning process. Each bag is limited to weight of 6 Kg.

Washing and Drying Process

The load is washed at the temperature as set out in our temperature choosing service within our preferences section, then tumble dried where appropriate at a medium heat. Please note that the items are not ironed. Where instructions not given, we wash standard at 30 degree and tumble dry at medium temperature, any shrinkage during the process is not covered for compensation.

Colour Separation

We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.

Bag Size, Price and Weight

We will measure the laundry by weight. The minimum weight is 8kg and every kg over 8kg we will charge accordingly. We will update this after we have weighed it at the facility and you will receive a confirmation email. Any orders below 8kg will be charged at the Wash, Dry & Fold price. Thebe Price will be charged at £2.00 per kg on a pro rota / adhoc basis once its exceed the minimum bundle of 8 or 16 kg.

Damaged Items

We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated, i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.

Excluded Items

The Wash and Fold will not include any Duvets, blankets or bedspreads. If these are included, then it will be added as an individual product under a new order and your bill will be amended accordingly.

Tagging

Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.

Bulk Ironing Service

We offer a Bulk Ironing Service. Once items are received, they will be re-weighed and the customer invoice will be updated if required. Customers are encouraged to check their updated invoice to ensure they are aware of any price changes.

Alteration, Shoe Repair & Bulky items

Alterations, Shoe Repair & Bulky items such as feather duvet / pillow / curtains can take sometime longer, the time can be given upon the receiving of the items with the new tentative slots.

Unfortunately we cannot be liable for:

• Any item which suffers colour loss/shrinkage/ damage, during the cleaning process, whereby the manufactures care label instructions have been adhered to and or were we have tested the textile prior to cleaning (due to no care label) and it consequently fails during cleaning method employed by us.

• Any feather/down filled item e.g. ski wear, duvets, mattress toppers, puffa/down jackets and coats.

• Any accessory attached to or contained to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading painted logos, leather trims, furs, signs, zips detachable hoods, collars and inner linings.

• Any item which is damaged by any accessory on that item E.g. zips, buttons, beading, broaches, leather strips and patches This is not an exhaustive list.

• Any items that does not show cleaning instructions and has not shown colour fastness dye that runs on other garment, or a dark colour onto a lighter colour in the same garment

• Any items that have deliberate crinkles or creased effects on the fabric which are removed during our cleaning process including all types if pleating as well as sun ray pleating.

• Any items which due to wear and tear or due to its integral mature, is unable to withstand an industrials laundered or dry-cleaned process. E.g. shirt cuff and collars, abrasions on garment from friction marks from handbags and belts to garment stress areas, such as crotches, seats and trouser hems.

At pressedfortime, we always strive to provide the best possible stain treatment for each garment. However, it is important to note that not all stains can be completely removed, despite our best efforts. We want to assure you that our team uses safe and effective stain removal techniques to tackle even the most stubborn stains. If we have made every reasonable effort to remove a stain but it remains, it does not qualify for a refund or reimbursement. This is because the service has been carried out, and our team has put in the necessary time and effort to clean the garment.

n the unlikely event of loss or damage to an itempressedfortime will pay compensation in line with the Fair Compensation Guidelines as provided by the Textile Services Association.

This indicates that fair and reasonable compensation be paid on the basis of allowing for wear and tear and the age of the item. We reserve the right to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing to any compensation. Failure to produce a valid proof of purchase may limit the compensation amount offered.

Subject to the following, we will be compensating for loss or damage which is due to Our Negligence.

We will not be responsible for any single item valued at more than £500 unless we have received (and acknowledged) notification via email to iron@pressedfortime.net

We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and US at the time we entered into a contract for the Services.

At pressedfortime, we always strive to provide the best possible stain treatment for each garment. However, it is important to note that not all stains can be completely removed, despite our best efforts. We want to assure you that our team uses safe and effective stain removal techniques to tackle even the most stubborn stains. If we have made every reasonable effort to remove a stain but it remains, it does not qualify for a refund or reimbursement. This is because the service has been carried out, and our team has put in the necessary time and effort to clean the garment.

We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:

• failure to notify us of any special requirements or instructions for cleaning the Item;

• the fact that the Item has no label indicating cleaning instructions;

• any existing damage to the Item at the time of collection;

• any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips

• and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags

We do not exclude or limit in any way Our liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of the terms implied by the Supply of Goods and Services Act 1982 (title and quiet possession);

• defective products under the Consumer Protection Act 1987.

• We will not be liable for any consequential loss.

• We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/belts/embellishments/etc or lost of the items if not mentioned while placing the order.).

Each and every item is checked before it is delivered to you. If for any reason you are not happy, please contact us within 24 hours from delivery and we guarantee to re-clean your items free of charge. Any complaints outside of 24 hours will be considered on a case by case basis at our discretion.

To request re-cleaning for your items, please email our Customer Care team, outlining the problem and attach any relevant photos. A Customer Service agent will contact you to arrange a suitable time for recollection.

The original dry cleaning ticket must still be attached to the items being returned for re-cleaning and only applies to individual items cleaned by pressedfortime.

If we cannot remove a stain customer will be informed according to the ticket which is attached to their items. In this instance, we are not able to offer a complimentary re-clean.

In the event of any failure by a party because of something beyond its reasonable control:

• The party will advise the other party as soon as reasonably practicable; and

• The party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery (and the right to cancel below).

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

To
Pressed For Time
Rogues Hill,

Penshurst,

Tonbridge

TN11 8BG

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of the consumer(s):
Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)
Date